Order Management Reengineering At Heatway

Order Management Reengineering At Heatway Heatway Systems lost a lengthy legal battle when a federal jury in Cleveland held Goodyear Tire Rubber Co. blameless for its role in manufacturing the rubber hose the radiant company marketed as Entran II. The jury reached its decision February 3 after three days of deliberation and after three weeks of testimony. Frankly, the outcome of this trial was a surprise to everyone-including Goodyear, if they were honest, Heatway president Mike Chiles said the day after the verdict. Chiles had high praise for the evidence presented by his Cleveland legal team. During three days of testimony, for example, an expert witness from the Naval Research Laboratory pointed out that Goodyear used inadequate antioxidants, inappropriate volatile plasticizers and cheap clay fillers in making the hose. A second expert witness testified that Goodyears failure to properly test the Entran II product for radiant heat purposes led to the problems. Meanwhile, mechanical contractors from Colorado and Alaska testified that they had employed exactly the same installation methods when installing Heatways other radiant brands-yet only experienced problems with Entran II hose. Goodyear argued that the failures were due to Heatways radiant system design, as well as problems with installation and maintenance by contractors. It said that field inspections showed that leaks were caused by the wrong type of hose connectors and that the hose was damaged by highly acidic fluid. In addition, Goodyear said it had been using the same 20-year-old formula to make hose for other applications, such as air and water hose, without any problems. In a statement about the jurys decision, Goodyear says it is obviously very gratified by the verdict. We always have believed that the Entran II hose was appropriate for use in radiant home heating systems when it was sold. Chiles said the numbers just didnt add up for his side. The jury looked at the fact that there had only been 658 cases of failure out of 10,000 installations, he said, and didnt think that was a high enough failure rate. After the verdict, Chiles said his lawyers interviewed the jury and many expressed the sentiment that if there had been two or three times as many cases of failure, we would have won. While Heatway lost this case, Goodyears win may be far from solid. Theyre not out of the woods at all, Chiles said. We have unearthed some ugly internal memos as a result of our discovery process. Its our firm belief that Goodyear will pay for this problem-its just going to take a couple of more years and more litigation. Chiles added that the courtroom was packed with plaintiff attorneys from across the country who are in line to sue Goodyear next. Heatway failed on its claim of a breach of implied warranty of merchantability. However, Goodyear still faces a growing number of homeowner claims and will have to fight other legal theories of liability. Heatway bought 25 million feet of the hose between 1989 and 1993. But the hose soon began to crack and leak, causing extensive damages. Entran II tubes started out orange and flexible, like garden hoses. Over time, the tube released plasticizers that hardened the tube, effectively dissolving in hot water, according to expert testimony. The first phase of the problem begins with leaks where the hose connects to the manifold, and continues until the tube spontaneously cracks and leaks elsewhere. There are about 10,000 radiant heating systems in the Unites States that contain Entran II tubes, and Heatway has spent more than $6.5 million to settle more than 100 claims since 1992. Despite the verdict against Heatway, Denver attorney William Maywhort has advised clients that the Ohio jury verdict for Goodyear does not prevent Colorado residents who have Entran II hose in their homes from suing Goodyear. In fact, suing Goodyear and Heatway directly now may be the homeowners only option for recovering for the damage caused by Entran II, said Maywhort, who represents more than a dozen Colorado homeowners who have experienced problems with the Entran II hose What is BPR? Business process re-engineering is a business management strategy, originally pioneered in the early 1990s, focusing on the analysis and design of workflows and processes within an organization. BPR aimed to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become world-class competitors. In the mid-1990s, as many as 60% of the Fortune 500 companies claimed to either have initiated reengineering efforts, or to have plans to do so. BPR seeks to help companies radically restructure their organizations by focusing on the ground-up design of their business processes. According to Davenport (1990) a business process is a set of logically related tasks performed to achieve a defined business outcome. Re-engineering emphasized a holistic focus on business objectives and how processes related to them, encouraging full-scale recreation of processes rather than iterative optimization of subprocesses. Business process re-engineering is also known as business process redesign, business transformation, or business process change management. The role of information technology Information technology (IT) has historically played an important role in the reengineering concept. It is considered by some as a major enabler for new forms of working and collaborating within an organization and across organizational borders[citation needed]. Early BPR literature identified several so called disruptive technologies that were supposed to challenge traditional wisdom about how work should be performed. Shared databases, making information available at many places Expert systems, allowing generalists to perform specialist tasks Telecommunication networks, allowing organizations to be centralized and decentralized at the same time Decision-support tools, allowing decision-making to be a part of everybodys job Wireless data communication and portable computers, allowing field personnel to work office independent Interactive videodisk, to get in immediate contact with potential buyers Automatic identification and tracking, allowing things to tell where they are, instead of requiring to be found High performance computing, allowing on-the-fly planning and revisioning In the mid-1990s, especially workflow management systems were considered as a significant contributor to improved process efficiency. Also ERP (Enterprise Resource Planning) vendors, such as SAP, JD Edwards, Oracle, PeopleSoft, positioned their solutions as vehicles for business process redesign and improvement. BPR Success Failure Factors Critique Many companies used reengineering as an pretext to downsize their companies dramatically, though this was not the intent of reengineerings proponents; consequently, reengineering earned a reputation for being synonymous with downsizing and layoffs. In many circumstances, reengineering has not always lived up to its expectations. Some prominent reasons include: Reengineering assumes that the factor that limits an organizations performance is the ineffectiveness of its processes (which may or may not be true) and offers no means of validating that assumption. Reengineering assumes the need to start the process of performance improvement with a clean slate, i.e. totally disregard the status quo. According to Eliyahu M. Goldratt (and his Theory of Constraints) reengineering does not provide an effective way to focus improvement efforts on the organizations constraint[citation needed]. Others have claimed that reengineering was a recycled buzzword for commonly-held ideas. Abrahamson (1996) argued that fashionable management terms tend to follow a lifecycle, which for Reengineering peaked between 1993 and 1996 (Ponzi and Koenig 2002). They argue that Reengineering was in fact nothing new (as e.g. when Henry Ford implemented the assembly line in 1908, he was in fact reengineering, radically changing the way of thinking in an organization). The most frequent critique against BPR concerns the strict focus on efficiency and technology and the disregard of people in the organization that is subjected to a reengineering initiative. Very often, the label BPR was used for major workforce reductions. Thomas Davenport, an early BPR proponent, stated that: When I wrote about business process redesign in 1990, I explicitly said that using it for cost reduction alone was not a sensible goal. And consultants Michael Hammer and James Champy, the two names most closely associated with reengineering, have insisted all along that layoffs shouldnt be the point. But the fact is, once out of the bottle, the reengineering genie quickly turned ugly. Introduction to Case Problem before Allan Firestone, president of Heatway Cooperationà ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â‚¬Å¾Ã‚ ¢s Industrial Products Division and Bob Hemphill, a VP charged with designing and implementing a new process. Design and implementation of a new process, named Proposal to payment (PTP) for selling and delivering Heatway products. Change in organizational structure as well as IT architecture, and even a new philosophy of business. Trouble between Hemphill and Firestone over the spending budget, where Hemphill demanded $35 million and Firestone was ready to spend only $15 million. Funding Considerations before Firestone: How money could be arranged for PTP without sacrificing the profit objectives? Could corporate pay for the rest of amount? Could some of the other international divisions that had expressed interest contribute? Firestone himself believed that PTP was necessary and design for the new process, organization, and technology environment were very exciting. But, the VP had doubts about the urgency to implement PTP. So, firestone resolved to take one more look at the numbers, in hope to find some source of additional savings had been overlooked. Background-Industrial Products Industrial and consumer markets in 27 countries throughout the world. Activities involved heating, ventilation, air conditioning(HVAC) products and services. business heavily dependent on New Construction. IPD sold to medium % large sized businesses. Systems configured to suit the size, location and design of the businesses. Had its own direct-sales engineering groups. Heatway engg worked with architects, contractors and tenants to configure an HVAC solution. Reengineering at heatway An early adopter of new approaches to business improvements Quality based management approaches had been accepted in Manufacturing engineering but lacking in Sales Service In late 1980à ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â‚¬Å¾Ã‚ ¢s radical changes to improvement in contrast to incremental changes using IT. Sought order-of-magnitude improvements in Time Cost Quality Designing First phase Assess current state of order management Create vision of new process Work divided into two teams Team A 8 members Analyze current state of the processes Understand the costs time of doing business Recommend short term improvements Team B 10 internal managers consultants Create vision for future state of process. Both teams were jointly responsible for managing the organizational changerequired for the initiative to succeed Implications of New Process Team created a large financial model to analyze the costs, benefits, and financial risks of implementing the new PTP process. The new process was very expensive (around $150million) Cost for prototype process efforts Cost of SAP Implementation Cost of fully implementing and operating the new workstations, networks, and SAP software Cost for retaining, relocating, and removing employees Return on the PTP investment appeared very high. Prototypes and pilots was planned in the middle Atlantic states region. Changes in Information technology Mobile data network necessary SAP installation Sales force workstation Not only the designà ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â‚¬Å¾Ã‚ ¢s adoption has to be justified in financial terms, but also the long process of changing had to be started. Implications for Employees Adoption of the new process. Management, evaluation and compensation of their day to day work. Communicated the nature of these changes through written communication. Mixed Reaction Performers loved the new process because of more freedom and less bureaucracy. Less capable performers were worried about how they would fare Dramatic change not only in how the field personnel did their work bt also how they were managed, evaluated and implemented Reorganization at Heatway Change in the management Salada remain as chairman Kacher would leave Heatway Information systems function would be outsourced to an external firm with substantial SAP experience. Reorganization could have been problematic for PTP European groups would have less incentive to adopt the PTP design. Want of new system provider to implement SAP without concern of PTP process vision Concerns Firestone concern Difficulty in assessing how rapidly the construction and rollout of PTP capabilities should take place. Other memebers of the operations committee were neither worried nor committed to PTP. Change in the commitment by the key managers after t He reorganization. These are those managers whose functional areas would shrink with the adoption of PTP despite being offered important role at Heatway. Financing for PTP If all the resources are devoted then both revenue and profitability goals would not meet. Decisions Everyone understood that PTP implementation is a good investment. Head of international said she wanted to wait to see how PTP worked in the U.S. before transferring resources from her budget. Friestone tried unsucessfully at one one meeting to make PTP corporate initiative. Its upto firestone and other executives to decide how quickly to roll out the new process and how to fund it

Saul Essay -- Religion, God

Change is inevitable. However, whether the change is good or bad depends on the individual. In the bible, Saul is described, at first, to be a â€Å"handsome man, and [that] there was not a more handsome person than he among the songs of Israel; from his shoulders and up he was taller than any of the people,† an image that appears the most fit for a king (1 Samuel 9:2). Conveniently, due to the people’s complaints and want of a king, Samuel finds Saul, the son of Kish from the tribe of Benjamites, with the help of God’s guidance and Saul is anointed as the first king of Israel. As king, Saul exploits valiant roles in battles and leads Israel with confidence, yet, as time goes on, Saul begins to undergo a transformation that will bring him closer to his â€Å"darker† side with every sin stacking on top of the previous flaw. It all appears to begin when Saul disobeys God’s orders, told through Samuel, to destroy all the Amalekites, by sparing the Agag ’s life, best livestock, and keeping onto the â€Å"good things† (1 Samuel 15:9). The change that Saul experiences is shaped by his flaws – greed, jealously, selfishness – that permeates his character, eventually leading to his demise. First off, Saul’s strengths before his change include being self-sufficient and having a strong grip on Israel. Saul is a character that seems to fend for himself in risky situations, such as when Saul was in a war with the Philistines, he waited for Samuel but when Samuel was delayed in his coming to Gilgal, Saul took matters into his own hands to please the Israelites, who were restless (1 Samuel 13:8-9). In addition, Saul is in command as king and holds true to his role, as he responds to the needs of Israelites yet he holds power to have the people obey his words... ...o that he can keep an eye on him and kill him when the time is right (1 Samuel 18:21). Lastly, the most apparent flaw is jealously, that takes root when he hears the people say â€Å"Saul has slain his thousands, And David his ten thousands† (1 Samuel 18-7) and flourishes as he no longer is the â€Å"anointed king by God.† For example, Saul is overcome with anger and jealously that he just throws a spear at David, while David is playing the harp for him (1 Samuel 18:10-11). Additionally, Saul continues to pursuit David out of spite and pure jealously and relentlessly targets David, even calling him an enemy, when his own daughter lets him go (1 Samuel 19: 17). This is Saul’s most dangerous flaw and irreversible turning point in his transformation, as he loses control of a logical mind, even hurling a spear at his own son Jonathan for letting David go (1 Samuel 20:33).

At the Mind’s Limit by Jean Amery: Book Report Essay

â€Å"At The Mind’s Limit† is a series of essays written by Jean Amery, a German born Jew who survived the holocaust, who gives the reader a very interesting perspective into the mind of a persecuted Jew from 1935 forward. Amery does not consider himself a religious Jew or one who follows any Jewish traditions. In fact, he did not know that Yiddish was a language until he was 18. So Amery describes the events leading up to and following the holocaust through the eyes of an â€Å"intellectual† and tries to find out whether being an â€Å"intellectual† helped or hindered his mental and spiritual capacity as he experienced unimaginable terrors. The first section entitled At The Mind’s Limit, examines the effects of these unthinkable events on the minds of what he refers to as intellectual and non-intellectual people. Amery claims that intellectual people are people who know poetry, art, philosophy, music, and literature; basically a man who emerged from the Renaissance with a sense of reason. The initial shock of what was happening hit the Jews at different times. While all of the non-intellectuals began trying to hold onto anything that still made sense (God, possessions, family), the intellectual, plagued by reason, steps back from the event occurring and try to apply reason. Through reason they could see that they were totally helpless. Being rounded up to be slaughtered with no help in sight. This made the initial â€Å"sting† of the events leading up to the holocaust become worst for the intellectuals. Also, because the world around the intellectual used to hold so much meaning and beauty that is expressed for example in poetry, the fact the world that he now finds himself in holds no hope or beauty but instead only confidence in death burns deeper into the intellectual rather than the non-intellectual. The next section, entitled Torture, analyses the effects that torture had on the authors mind. While using minimal gruesome detail, Amery shows us a horrible picture in which the tortured experiences not only physical, but also mental and spiritual pains. Amery claims that every person feels a certain sense of security in the world. They believe that if they are in trouble someone will help them, and even though they hear of horrible things happened in the world, they would never think that anything bad would happen to them. This ideal view on life was torn away from the Jews as if a large curtain were dropped to reveal how uncertain and terrifying life can be. Amery calls this realization of life, as it truly is, the â€Å"first blow†. He goes on to say that â€Å"with the first blow from a policeman’s fist, against which there can be no defense and which no helping hand will ward off, a part of our life ends and it can never be revived†(29). It is as is they are being told that Santa is not real, and the possibility for that magic and perhaps part of their imagination that is ingrained into their sense of self is destroyed. With the author’s loss of the belief in humanity, if he were shown any small amount of such humanity he would become hysterical and for a moment be able to grasp the hope that humanity is alive. However, the torture Amery suffers through continues with him everyday as he explains, â€Å"Whoever was tortured, stays tortured†(34). In the third section entitled How Much Home Does a Person Need? Amery examines the meaning of â€Å"Home† beyond the romanticized connotation, and to determine the necessity for one to have a home. Amery defines the sense of Home as a sense of security in ones surroundings though linguistic assimilation and knowledge of the things around you. While the author agrees that these characteristics of a place to live can be achieved through extensive time spent in the area, he also recognizes the idea of a â€Å"homeland† where one grew into the culture and sees the â€Å"homeland† and the people who live there as an extension of himself. When the Jews left Germany through fear of persecution, they were stripped of the culture and community they thought they belonged to. It was challenging to try to find security in being a part of the Jewish community when there was not only the fear of persecution but also sometimes a lack of enthusiasm for other Jews to try and come together when they were faced with their own problems. These people who were not only cast out of their homeland, but also had to hide their cultural background in order to survive, truly know what it means to be homeless. They were not well received in the countries they immigrated to neither by native Jews nor non-Jews. They did not feel help from anyone in the world and therefore felt no sense of security. Amery says that â€Å"Genuine homesickness† was when he looked back at his life before any of this had happened and felt self-contempt and his hatred for his loss of self. These emotions are intensified when â€Å"Traditional homesickness† or nostalgia for the way things were kicks in, causing Amery to hate himself more for wanted to be back in the land that turned against him. He goes on to claim that people need a sense of home, and that without a sense of home people age very poorly. He says that young men are always seeing themselves as men of the future, while old men see themselves as what they were in the past. One grows with his â€Å"home† and needs that growth in order to look back on his life and be satisfied with being a man of the past. The fifth section, Resentment, discusses the author’s continual feelings of resentment towards the Germans people and whether or not they are justified. Amery makes many references to Nietzsche who defines resentment as a feeling that comes after the realization of helplessness toward the person rendering you helpless. Amery says he does not feel as ease traveling through the country that he had once called home. His resentment had not been felt right after his survival or the Holocaust, but developed over years of introspection and personal thought. Amery has an issue with the â€Å"collective guilt† of the German people. He felt as though this collective guilt led to the world forgiving the Germans too easily. It seems as though the Germans had all turned around and were accepted into the world without further repercussions other than trials of specific commanders in the Nazi party. Amery is taken aback by how the Germans, a people who are so invested into their rich cultural past, could simply sweep this period of time under the rug and continue on as if nothing had happened. He does not necessarily believe that the Germans should be physically punished; instead he thinks the Germans need to accept this as part of their history and use it to move forward understanding its historical significance. That is why when asked the question how long the Jews will preach the horrors or the Holocaust, Amery claims it should be as long as the Germans boast or hold pride in any part of their historical past. In the last section entitled On the Necessity and Impossibility of Being a Jew, Amery discusses his non-affiliation with Judaism through any cultural ties, while he was being shoved into the same category as them through social stereotypes and images. Amery states that if being a Jew implies having cultural heritage or religious ties then he is certainly not a Jew and there was no way that he could ever be one. He says he was so not interested in Judaism that he could not tell you which, if any, of his childhood friends were Jewish. However, he came to the realization that he was a Jew under the social spectrum after the Nuremberg Laws were passed in 1935. Beyond any religious or personal past, he was now officially labeled a Jew. He is thus told he is a Jew by the public while seeing he is not a Jew by the ideology of the religion. As Amery read the Nuremberg Laws, he claims that the realization of what was to come dawned on him as if were a formal death sentence. The Germans stereotyped the Jews as devilish and not worthy of love and compassion, and the world society accepted these labels and helped to degrade the Jews and strip away their sense of human dignity. After the war ended, as the world showed its unanimous contempt for the Nazis and sympathy for the Jews, Amery says he felt as if he had fully regained his dignity. As fast as the dignity was regained, it was lost again as the hostility and selfishness with which the Jews returning to their homes were met with showed Amery that this event had no significant impact on humanity. He still fears for himself, he fears for society and humanity as a whole, but he considers himself a Jew through his experiences and sacrifices; and with his new, perhaps slightly pessimistic, view of society hopes to aid the world in moving beyond these tragedies, but never forgetting. As an Actuarial Science major with a minor in Philosophy, I consider myself a person who looks at life with a certain analytical perspective driven by reason who also understands humanity and the way of the world. I think of myself as a modern renaissance man and so it is not hard for me to imagine myself as a candidate for what Amery calls an â€Å"intellectual†. Furthermore, as Amery denies cultural or religious ties to Judaism, I feel as though I can connect more with Amery then with other Jewish authors writing about their own experiences. I think that Amery makes many very keen observations while making sure to claim that this is the world from his perspective and he does not wish to speak for anyone but himself let alone the Jewish population. Amery seems like an extremely down to Earth individual who has reasonable examined and reexamined his emotions towards his past experiences and takes in account any and all objections and criticisms towards his ideas. I felt drawn into the book due to his honesty and found many more connections to other themes and authors in my other fields of study then I anticipated. I liked how the essays were not necessarily put in chronological order, but kept in the order from which the reader can see Amery’s ideas emerge and develop through his deep recollections. It was not as graphic and melancholic as most other Holocaust memoirs that I have read; instead it was a philosophical breath of fresh air retrospectively analyzing one mans experiences through living hell. Again, I view this as more of a philosophical memoir and as such I felt it read like a philosophy book, meaning that there was many philosophical and historic references and a free flowing speech which sometimes made it hard to follow. With this in mind, I would definitely recommend this book to anyone who is interested in personal reactions to the Holocaust especially if they are knowledgeable in philosophy, which drastically increases the enjoyment of the book. There are few scenes of violence and more of a somber, intellectual approach to the issues brought into question with attempts to find reason beyond the intense emotional reactions the Jews faced. The author was witty and I found him enticingly enjoyable to read. I was expecting to be exposed to page after page of horrific images of the author’s experiences but was pleasantly surprised with this collection of essays. From this book, I feel as though I have gained deeper insight into the life of a Holocaust survivor. I have read of a man, not Jewish by his beliefs, but labeled a Jew because of who he was born into, who was persecuted and tortured beyond belief and instead of claiming his right to express whatever feelings he may have after these events, he dissects his own thoughts and emotions to try and find the reason beyond the initial emotional response. The book has truly shown me the meaning of the Mind’s Limit, and how any man can only take so much abuse and suffering. The fact that the author made it through the Holocaust is a miracle in itself, but he does not want to spend the rest of his life searching for meaning in God or death, but instead can only take his memories of the past and attempt to help the world to evolve beyond these days of the past, while holding the lessons they learned from it close to their hearts. Personally, I think as thought the book connected a lot with my life and other classes I am interested in. I definitely could feel the uncertainty in life the author experienced and could see myself in his shoes being taken away. The ideas the author tries to develop are similar to ideas and questions that have been brought up in other classes and still remain on my mind today. I want to thank Jean Amery for sharing his memoirs and commend him on holding so much importance on reason and being able to try and unveil reason in such a time of chaos. If tales like this do not spur us toward a more humane and understanding society, then I have little hope for the future of our civilization.

Juveniles And The Adult Court Successfully Reducing...

IS THE PRACTICE OF TRANSFERRING JUVENILES TO THE ADULT COURT SUCCESSFULLY REDUCING RECIDIVISM? Name Institution Date Recidivism can be defined as the reoccurrence of criminal behavior. Indicators of criminal behavior are re-arrests, re-convictions, and reincarcerations (Maxfield Babbie, 2006). The situation whereby a juvenile offender is tried as though they were an adult is known as a trial as an adult. It was actuated in the 1990s after a high number of reported brutal adolescent offenses (Gainsborough Young, 2000). Many of the young teenagers were reassigned from juvenile to criminal courts to answer to their charges. This action is questionable, because of concerns about the contrast between the mental and moral abilities of adolescents versus grown-ups and the simplicity with which adolescent cases can be reassigned. Supporters of the dissolution of the juvenile court, on the other hand, contend that indicting minor wrongdoers in criminal court offers better assurance to society and considers minors in charge of their doing. Any individual below the age of 18 can be termed as a child. However, any child above the age of 14 at the time of the crime can be tried as an adult. This age can even be lower and differs among states. For instance, the youngest ever recorded successful trial as an adult was of a 12-year-old (Alexford, 2015). Almost every such case starts in a juvenile court with a felony accusation. The court must direct hearings and makeShow MoreRelatedIndividual And Family Structured Therapy Models Essay1246 Words   |  5 Pagesindividual therapy, the client has the counselors undivided attention. This in return allows the counselor to focus specifically on the clients concerns. As we’ve explored already, individual therapy has proven to be an effective technique in reducing recidivism. 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